Description

Key Learning Points:• How to scope an incident and information collection• Data organisation• Interviewing in a no-blame context• Scrutinising evidence obtained• How to identify care and service delivery problems• Identifying contributory factors• Analysis of failing and missing systems• Drafting actions, recommendations and observations• Time management• Assisting witnesses to produce excellent statementsIn March 2018 NHS Improvement stated:“Investigations must be led by trained investigators with the support of an appropriately resourced investigation team”“while RCA is widely used and considered to be the national systems- based investigation method, it is often notunderstood or appropriately adopted in local investigations. The RCA method is sometimes cited as the cause ofinvestigation flaws, but review of such published critiques [13] suggests problems with implementation rather thanfundamental flaws in the RCA methodology” The future of NHS patient safety investigations. Proposed principles for therevised Serious Incident FrameworkThis interactive and practical course (which can be run over 1 or 2 days) will provide delegates with a systems basedmethodology. You will be taught how to investigate incidents from the initial scoping and information gathering, dataorganisation and analysis through to production of the final report. Delegates will be provided with an electronic toolkitafter the training (containing a recommended policy insert, report, statement and timeline templates) to help put ourRCA methodology into practice.Our trainers are highly-rated healthcare lawyers with extensive experience of independent incident investigations.Day 1This day will focus on the RCA methodology; information gathering, involving patients, families and carers, dataorganisation, analytical skills, drafting actions, recommendations and observations.Day 2This day will focus on the skills of statement writing and interviewing techniques. Delegates will undertake a mockinvestigation from start to finish, submitting their reports and receiving feedback.“Excellent training, highly relevant to my role, will be working this way in the future”“Excellent presenter, kept me involved and interested throughout”“Fantastic course tutor, very knowledgeable and interesting”“Training covered all relevant areas to enable a complete and thorough RCA report”“Excellent training great engagement from trainer and trainees”“Well timed, presented and informative, gave clarity to subject and went above expectation”“Excellent training from an experienced professional”