This interactive training day is designed for medical and dental practice managers.Workshop sessions throughout the day will focus on:Investigating and understanding the causes of conflict.Understanding individuals’ responses to conflict and how to influence positive engagement.Identifying the most appropriate approach to dealing with different types of conflict.Providing a framework within which practice managers can plan to manage conflict.Registration and coffee will be available from 09:45 with the course starting promptly at 10:00The course provides five hours of MDDUS-verifiable CPD.FAQsHow can I contact the organiser with any questions?Please email if you need to know more before booking.