Description

“Improving patient experience is not simple. As well as effective leadership and a receptive culture, trusts need a wholesystems approach to collecting, analysing, using and learning from patient feedback for quality improvement. Without suchan approach it is almost impossible to track, measure and drive quality improvement.” NHS Improvement 2019“Good experience of care, treatment and support is increasingly seen as an essential part of an excellent health and socialcare service, alongside clinical effectiveness and safety… Improving patient experience is not simple. As well as effectiveleadership and a receptive culture, trusts need a whole systems approach to collecting, analysing, using and learning frompatient feedback for quality improvement. Without such an approach it is almost impossible to track, measure and drivequality improvement.” NHS Improvement 2018This conference will focus on measuring, understanding and acting on patient experience insight, and demonstratingresponsiveness to that insight to improve care. Through national updates and case study presentations the conference willsupport you to measure, monitor and improve patient experience in your service, and demonstrate responsiveness to thefeedback you receive. Sessions will include learning from patients, a national update, practical sessions focusing on deliveringa patient experience based culture, measuring patient experience, using the 2018 NHS Improvement National PatientExperience Improvement Framework, demonstrating insight and responsiveness in real time, using patient experience todrive improvement, changing the way we think about patient experience, and learning from excellence in patient experiencepractice.Benefits of attendingThis conference will enable you to:• Network with colleagues who are working to monitor and improve patient experience• Learn from outstanding practice in developing systems to improve patient experience insight• Ensuring patient experience feedback leads to changes in practice• Learn how to use the National Patient Experience Improvement Framework in practice• Understand the national context for patient experience• Reflect on CQC key lines of enquiry for patient experience• Understand how to work with staff to act on patient experience feedback in real time• Change the way you think about patient experience – the 1000 days programme and #EndPJParalysis• Identify key strategies for developing a patient experience cultures• Develop your role demonstrating insight and responsiveness• Understand how you can enable frontline staff to engage real time patient feedback from patients• Self assess and expand your skills in analysing patients experience data