Disputes between colleagues can have a significant impact on performance and wellbeing, as well as affecting patient experience and safety.This course is designed to help healthcare professionals understand how and why conflicts arise within and between teams, as well as what they can do to try and resolve issues. This course aims to help you:understand the causes and impact of colleague to colleague conflict in a healthcare contextappreciate different types of conflict personalitiesidentify how conflict developslearn de-escalation strategieslearn about the mediation process and what it can offer.Who should attend?Consultants/specialistsGPsHospital doctorsTraining grade doctors (GPST1-4 and ST1-8) Foundation doctors (F2 only)Practice managers*This course has been approved by the Federation of the Royal Colleges of Physicians of the UK for 6 category 1 (external) CPD credits.