Description

Complaints in primary care increased almost 10% last year.

Are you up to speed with how to handle complaints and your statutory responsibilities?

Join us on our highly interactive complaints management course.

Led by an expert with many years in primary care performance, you will learn:

  • What your responsibilities are under the NHS complaints procedure, including the role of other agencies such as NHSE, GMC, CQC and The Ombudsman.

  • How to handle complaints effectively and swiftly to prevent escalation.

  • When to involve the medical defence organisations and LMC.

  • How to learn from complaints and put measures in place to prevent recurrence.

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