Good communication skills are essential to medical practice. Doctors must demonstrate they can communicate effectively and respectfully in partnership with patients and colleagues.This course is for doctors who want to improve their communication and consultation skills and manage challenging interactions with patients and colleagues more effectively.It is an interactive course with a combination of didactic teaching and direct learning including video and role play.Course contentKey communication skills and general principles.The Cambridge-Calgary model of clinical communications.Dealing with challenging situations and people and constructive confrontation.The SPIKES six-step protocol for communicating bad news.This course complements the Duty of candour course. They are on consecutive days to make it easier for you to attend both courses if you would like to.Who should attend?Consultants/specialistsGPsHospital doctorsTraining grade doctors (GPST1-4 and ST1-8)Foundation doctors (F2 only) *This course has been approved by the Federation of the Royal Colleges of Physicians of the UK for 6 category 1 (external) CPD credits.