Healthcare professionals must be open and honest with patients when something goes wrong that causes, or has the potential to cause, harm or distress. This means offering an apology, putting matters right if possible, and explaining fully and promptly what has happened and the likely effects.Apologising meaningfully when things go wrong is vital for everyone involved in an incident. It is not an admission of legal liability for what has happened but an acknowledgement that something could have gone better. It can also support learning and improve patient safety.This courses offers help with:understanding the ethical basis for open disclosure after harmunderstanding the duties of candourmethods of approach to open disclosureacknowledging, learning and moving on from mistakes.This course complements the Essential communication skills course. They are on consecutive days to make it easier for you to attend both courses if you would like to.Who should attend?Consultants/specialistsGPsHospital doctorsTraining grade doctors (GPST1-4 and ST1-8)Foundation doctors (F2 only) *This course has been approved by the Federation of the Royal Colleges of Physicians of the UK for 6 category 1 (external) CPD credits.