Description

ISC Medical’s assertiveness and influencing skills course is designed for any doctor, healthcare professional or manager who would like to become more confident and successful at changing the behaviour of other people such as patients, doctors, nurses, managers and third parties/stakeholders. The course covers all aspects of assertiveness and influencing, including:Personal powerInfluencing styles: authoritative, aggressive, assertive and non-assertiveThe meaning and practical manifestations of assertivenessTransactional analysisThe four pillars of successUse of languageBuilding rapportSocial stylesDuring this extremely informative and interactive one-day assertiveness and influencing skills course, you will discover and practise world-leading assertiveness and influencing techniques.