ISC Medical’s two-day Advanced Communication Skills course is designed for doctors, dentists, nurses and all other healthcare professionals who wish to explore ways of making their communication skills more effective in their dealings with both patients and colleagues.Through a series of discussions and interactive workshops, you will discover the factors that influence communication and behaviour and learn how to:Create a dialogue and build trustUse non-verbal communication effectivelyOptimise your listening and empathy abilitiesManage expectations and manage the ‘disappointment gap’Understand how your own attitude impacts on othersIdentify your own natural communication style and adapt it to others.Deal with conflict effectively.Improve compliance and achieve concordance.Deal with sensitive situations (breaking bad news, dealing with complaints)Deal with difficult patients and colleaguesUse communication strategies to enhance the efficiency of consultationsBe assertive without being aggressive.