In July 2018 the Convenzis Group hosted the 1st Patient Flow: Health and Care Improvement for Urgent and Emergency Care congress; due to the success and popularity of the event we will be hosting the 2nd event in London on the 27th of February 2019. Across the NHS; staff work around the clock to deliver the best possible care to more patients than ever before; but it’s becoming increasingly difficult as demand continues to rise. The current system is under increasing pressure so NHS England wants to improve the urgent and emergency care (UEC) system so patients get the right care in the right place; whenever they need it. NHS England has set in place a series of pilots and programmes that will help to manage the current demand that the Urgent and emergency care services face; our conference will give you first hand insight into these impending changes.